Shipping & Return Policy
At Lustra & Aura, we take great care in handcrafting each piece to ensure the highest quality and energy alignment. Please review our shipping and return policies below before placing your order.
Shipping Policy
• Production Time: All of our jewelry is artisanally handcrafted, requiring 5-7 business days to complete before shipping.
• Shipping Time: Once your order is ready, it will be shipped via standard shipping, which takes approximately 2-5 business days depending on your location.
• Tracking Information: You will receive a tracking number once your order has been shipped.
*Please note that shipping delays due to external factors (e.g., holidays, weather, or carrier disruptions) are beyond our control.
Return & Exchange Policy
We want you and your pet to love your Lustra & Aura jewelry. If you are not satisfied with your purchase, please review our return and refund guidelines below:
-Damaged Items
• If your item arrives damaged, please contact us within 24 hours of receiving the package.
• Email us at lustraandaura@gmail.com with photos of the damage, and we will arrange a refund or replacement.
-Returns & Exchanges
If you wish to return or exchange your item for any other reason, you may do so within 7 days of delivery, provided that:
• The jewelry has not been worn, washed, or damaged.
• It is returned in its original packaging.
• You are responsible for the return shipping costs unless the item is defective.
To initiate a return or exchange, please email us at lustraandaura@gmail.com with your order number and reason for return. Once we receive and inspect the item, we will process your refund or exchange.
Non-Returnable Items
Due to the delicate nature of our handcrafted jewelry, we cannot accept returns or exchanges on:
• Custom or personalized orders
• Items that have been worn, altered, or damaged after delivery
By placing an order with Lustra & Aura, you acknowledge and agree to our Shipping & Return Policy. If you have any questions, feel free to contact us at lustraandaura@gmail.com.
Thank you for choosing Lustra & Aura—where elegance meets energy for your beloved pets.